Approaching two decades in business, Tomedes is making one of its more significant internal changes yet: the creation of a new Client Solutions department, paired with the promotion of Emilyn Sinamban to lead it as Head of Client Solutions. The move reflects a broader shift in how the company wants every client interaction to work, with each client-facing employee holding full ownership of the client and vendor relationship from first contact to final delivery.
Sinamban's decade-long tenure at Tomedes made her the natural choice to lead the change. As Global Customer Success Manager, she built the company's customer success function from the ground up, developing a high-performing team, establishing cross-departmental processes, and managing client relationships across the United States, Canada, and the European Union. Her work on data privacy and client trust also earned outside recognition: Slator quoted her on the launch of MachineTranslation.com's Secure Mode, a feature developed in direct response to client concerns she identified and escalated.
"Emilyn did not just manage customer success at Tomedes – she built it," says Ofer Tirosh, CEO of Tomedes. "Over 10 years, she has shown what it means to lead with consistency, integrity, and genuine care for the people around her. This promotion is not just recognition of what she has accomplished. It is an investment in what she will build next. The clients who work with Tomedes are in exceptional hands."
The restructuring means all 30 members of the client-facing team will now be trained and accountable across the full client journey, rather than each handling only one part of it. Tomedes says the change is meant to give clients a single team that understands their full history, with no gaps in knowledge as a project moves forward.
"What excites me most is watching everyone grow through this transition and seeing the effect it has on Tomedes," Sinamban says. "I want to be a leader who is there for the team – not only for the wins, but most especially when the job gets tough. Our priority is to serve clients efficiently and to provide real solutions to their needs. That starts with having a team that is ready, capable, and genuinely invested in the outcome."
Sinamban joined Tomedes ten years ago after working as an online English tutor and a writer across multiple industries, formative experience she says still guides her leadership approach.
"My humble beginnings have kept me grounded and grateful. Strong businesses are built by strong teams. That has always been my focus – developing reliable, capable people while delivering exceptional results for clients."
About Tomedes
Tomedes is a professional translation and language services company with nearly 20 years of experience serving clients across the United States, Canada, the European Union, and global markets. Trusted by over 120,000 businesses worldwide, Tomedes combines expert human linguists with the latest AI translation technology to deliver accurate, reliable, and scalable language solutions in 270+ languages. Learn more at tomedes.com.
